Shipping Policy

At Sunvise, we're committed to delivering your order as quickly and safely as possible. Here’s everything you need to know about how we ship your items.

Shipping Times

• Australia: 2-8 business days
• New Zealand: 8–14 business days
• USA & Canada: 10–15 business days
• UK & Europe: 10–18 business days
• Rest of the World: 12–20 business days

Please note that these are estimated timeframes. Delivery may be affected by factors outside our control such as customs delays, holidays, or postal disruptions.

Processing Times

All orders are processed within 1–3 business days. Once dispatched, you will receive a confirmation email with tracking details.

Shipping Fees

Standard Shipping: Free on all orders above $100
Express Shipping: Optional at checkout (cost calculated based on destination)

Tracking Your Order

Once your order is shipped, you’ll receive a tracking link via email. You can also visit our Order Tracking page to check your delivery status.

Customs & Duties

Import duties, taxes, and charges may apply depending on your country’s regulations. These are not included in the item price or shipping cost and are the buyer’s responsibility.

Delays or Issues

If your order hasn’t arrived within the expected timeframe, please check your tracking first. If there’s no update or the tracking appears stuck, contact us and we’ll investigate the issue immediately.

Need Help?

💬 Live Chat: Available 24/7 on our website
📧 Email: thesunvise@gmail.com